FAQ's

You can make an appointment in a number of ways, the easiest and quickest way is to click on the book now link on our website, social media pages or select the button below.  If you would like to talk to one of our qualified groomers first, please do not hesitate to call or email us directly:

• 07584 434 959         
• 07858 643 287         
• info@alberts.dog

Yes please! Walking your dog beforehand, releases energy and allows your dog time to go to the toilet before the grooming process starts. A good walk will make the grooming time easier and more enjoyable for your dog.

You may feed your dog a small amount at least two hours before their appointment, as this can keep them comfortable during the grooming. Please do not overfeed and allow your dog the opportunity to toilet well before your arrival.

Please bring a treat with your dog which you know is a favourite that they won’t refuse.  This acts as a tasty reward for good behaviour.

We offer a range of styles for you to choose from. The styles available for your dog will depend on the condition of the coat and the temperament.

Whilst we appreciate delays happen to us all, we do have an obligation to the rest of our four legged clients throughout the day.  We will hold your appointment for 15 minutes and if you are running late, we ask that you let us know by calling either one of the two numbers:

• 07584 434 959 
• 07858 643 287

If you are not going to make the appointment, our no show/ cancellation policy will apply and your deposit will not be refunded.  

We will give you a call 10-20 mins prior to your dog being ready.  They should be collected asap as we have dogs coming in for appointments.  Thank you.

If there are any issues, please call us on 07584 434 959 / 07858 643 287

For the safety of our team and your pet, we need to know if your dog is prone to any types of aggressive or difficult behaviour so we can take the necessary precautions.

When we are dealing with dogs that have difficult or aggressive behaviour, we need to work with their owner as well, so these dogs can be supported into accepting the grooming procedure.

Dogs with aggressive or difficult behaviour will incur an additional charge. We provide experienced and knowledgeable groomers for these kinds of dogs.

If you are concerned at all and would like to discuss your situation, please don’t hesitate to call us or, send an email.  We’re here to help!

• 07584 434 959 
• 07858 643 287
•  info@alberts.dog

No, we currently don't offer this.

Ideally, regular weekly brushing and combing of your pet, as well as regular grooming appointments, will avoid the build-up of knots and the need to remove the coat. It also encourages a healthy coat and skin.

You will need a brush and comb for your pet’s coat type and will usually need to use them on a weekly basis to remove knots and debris from the coat.

Regular grooming at home makes the grooming sessions more pleasurable for your four legged friend.  Another good time to give your dog a brush is on your daily walk in the park (obviously not on the High Street) which is particularly useful if you don’t have a garden!

We can remove mats using various methods, techniques, and products, but this can also depend on many other factors.

The amount of hair left after knot and matt removal depends on many contributing factors, for example; the tightness and extent of the mats as well as the disposition of the individual animal.

We use every technique to save coats and style them as you wish, but we also need to put humanity before vanity, so please be guided by our professionals when deciding the best course of action for your pet.

Sometimes, removing the coat and starting again is the only option.

Ideally, regular weekly brushing and combing of your pet, as well as regular grooming appointments, will avoid the build-up of knots and the need to remove the coat. It also encourages a healthy coat and skin.

There will usually be an additional charge for knot and matt removal. Final prices are determined by the individual pet requirements and any contributing factors.

The animal welfare act stipulates it is an offence to cause animal’s pain or discomfort, and we reserve the right to remove the coat if we feel this is in the best interest of the animal in question.

If you are concerned at all and would like to discuss your pet’s situation, please don’t hesitate to call us or, send an email.  We’re here to help!

• 07584 434 959  
• 07858 643 287
• info@alberts.dog

Our bookings and cancellation policy is as follows

• Your appointment is made via our on-line booking platform
• At this point, we will take a deposit to secure your booking which will be deducted from the final payment
• We will send you a booking notification to confirm the date and time of the appointment
• 48 hours’ notice to cancel an appointment with full deposit refund
• You can reschedule your booking on line and your deposit will be transferred
• Deposits will not be refunded if you fail to show up for your appointment
• Deposits will not be refunded if you are late for your appointment and then fail to reschedule

If you have any questions about our bookings and cancellation policy, please do contact us:

• 07584 434 959  
• 07858 643 287
• info@alberts.dog

Taking a deposit provides both you and us with the security of knowing the booking is confirmed.  As our little salon has grown in popularity, we want to give you the reassurance that your allocated time is booked and it provides us with the assurance that there is a financial commitment in place.  After the appointment, your deposit will be deducted from the final bill.  

The deposit is £10.

Anal glands are situated on either side of the anus and are scent-producing glands. These can be externally emptied if they have become blocked or are uncomfortable for your dog. We do not routinely empty these glands as we feel if there is no problem with them, they should be left alone.

If your dog is having a problem, they will be scooting their bottom along the floor, or you may notice a particularly offensive smell around the rear of your dog. (If this is the case, please consult your veterinary surgeon).